Trade can seek clarifications under the following 3 categories.  They are :

1.Technical Issues(other than Assessment)

2.Procedural Delays Related Issues

3.System Related Issues including ACES

While sending mail to the office of the Principal Commissioner Central Excise & Service Tax, Patna, kindly see that your query contains the following details without fail:-

(1)   Your PAN based Registration Number.

(2)   Location Code, Division Code and Range Code.

(3)   The Category under which you seek the HELPLINE :

    (Please mention ONE of the following:  Technical Issues(other than Assessment) / Procedural Delays Related Issues / System Related Issues including ACES)

(4)   Your Address, Contact Number and email address.

(5) Please explain the nature of help required by you. Attachments can also sent.

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Technical Issues(other than Assessment)	Procedural Delays Related Issues	System Related Issues including ACES
ccu-cexranchi@nic.in